PRIVACY POLICY

Updated at: 29 December 2025

1. INTRODUCTION

This Privacy Policy explains how High Definition Travel (“we”, “us”, or “our”) collects, uses, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

The terms “you” or “your” refer to any user, client, or visitor of our website and services.

Personal data means any information that can identify you directly or indirectly.

2. DATA CONTROLLER

The data controller responsible for the processing of personal data is:

High Definition Travel
Email: info@highdefinitiontravel.co.uk

3. PERSONAL DATA WE COLLECT

We only collect personal data that is necessary to provide our services or comply with legal obligations. The categories of data we may process include:

Identity Data: first name, last name
Contact Data: email address, phone number, postal address
Travel & Service Data: trip details, destinations, dates, preferences related to travel services
Financial Data: payment-related information (processed securely via third-party payment providers; we do not store full card details)
Technical Data: IP address, browser type, device information, operating system
Usage Data: information about how you use our website and services
Marketing & Communication Data: preferences regarding marketing communications
Feedback Data: reviews, enquiries, survey responses
Legal & Compliance Data: information required to comply with legal or regulatory obligations

We do not collect sensitive personal data unless strictly required and lawfully permitted.

4. AUTOMATED DATA COLLECTION & COOKIES

When you interact with our website, we may automatically collect certain technical and usage data through:

cookies
server logs
similar tracking technologies

Cookies help us improve website functionality, analyze traffic, and enhance user experience.
You can manage or withdraw your consent at any time via the cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

5. HOW WE USE YOUR PERSONAL DATA & LEGAL BASIS

We only process your personal data where we have a lawful basis to do so. These include:

We use your data to:

provide and personalize our travel and concierge services
respond to enquiries and customer support requests
manage bookings, quotations, and client relationships
communicate with you regarding services, updates, or offers
improve our services, website, and user experience
comply with legal, regulatory, and tax obligations
prevent fraud and ensure platform security

Legal bases for processing:

Performance of a contract
Consent (e.g. marketing communications)
Legal obligation
Legitimate interests, balanced against your rights and freedoms

You may withdraw your consent at any time.

6. SHARING OF PERSONAL DATA

We may share your personal data with:

trusted service providers (IT, hosting, payment processing, analytics)
professional advisers (lawyers, accountants, insurers)
public authorities when legally required

We never sell your personal data.

In the event of a merger, acquisition, or asset transfer, your data may be transferred in compliance with this Privacy Policy.

7. DATA RETENTION

We retain personal data only for as long as necessary to:

fulfil contractual obligations
comply with legal and regulatory requirements
resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. DATA SECURITY

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, loss, or disclosure.

10. YOUR RIGHTS

Under GDPR, you have the right to:

access your personal data
correct inaccurate data
request deletion of your data
restrict or object to processing
request data portability
withdraw consent at any time
lodge a complaint with a data protection authority

To exercise your rights, contact us at:
info@highdefinitiontravel.co.uk

11. CONTACT DETAILS

If you have any questions or concerns about this Privacy Policy or your personal data, please contact: